Estée Lauder

Reviews (22) - Bad
TrustScore 1.7 out of 5.00

Health & Wellbeing
1.877.311.3883
https://www.esteelauder.com
Zipcode
10153
Address
767 Fifth Avenue, New York, NY 10153


Estée Lauder picture

Founded in 1946, this technologically advanced, innovative company has gained a worldwide reputation for elegance, luxury and superior quality. Our products come with a promise to uphold the finest standards of excellence. Through extensive research and stringent product evaluation, we are pleased to bring you skincare, makeup and fragrance products that are both gentle and highly effective.





Reviews (22)

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    Added by: Twerme About 4 months ago

    Overall rating

    The only reason why I gave one star is because I couldn’t give zero and still write a review. Horrible customer service! I have used Estée Lauder Youth Dew for over 50 years. My in-laws gave me my first bottle. It was purchased from Neiman Marcus in downtown Dallas. The vast...

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    Added by: Befoodly1947 About 1 year ago

    Overall rating

    Terrible customer service. I was on phone to kate customer service for over one hour attempting to order travel bag and gift . Put that through to Harrods , London to be told I would have to pay £6 delivery fee ! Ridiculous! Wast of time . Pamela Longthorpe State midwife

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    Added by: Whoune83 About 1 year ago

    Overall rating

    Placed an order on Friday 25th with next day delivery (I’d totally run out of foundation and get really conscious of my skin when I’m not using a foundation with heavy coverage so needed it ASAP) When I received my confirmation email the following afternoon, I noticed the postage...

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    Added by: Hisaink About 1 year ago

    Overall rating

    The only reason why I gave one star is because I couldn’t give zero and still write a review. Horrible customer service! I have used Estée Lauder Youth Dew for over 50 years. My in-laws gave me my first bottle. It was purchased from Neiman Marcus in downtown Dallas. The vast...

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    Added by: Fackably About 1 year ago

    Overall rating

    I used one of the Estée Lauder moisturisers as a tester, my mom had brought the actual product and gave me a sampler to see how it felt. In the first few seconds of using it my skin began to burn, feel irritated and just feel horrible. For the whole day my face looked inflamed and...

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    Added by: Quareatunto About 1 year ago

    Overall rating

    Went to the Estee lauder counter in boots princess street today to get my foundation matched ... the staff there was so arrogant and unwilling to help .. she picked a random medium shade without asking any question or having a good look at my skin or using any device ..applied on my...

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    Added by: Donsporbets88 About 1 year ago

    Overall rating

    This applies to the website. Still waiting for my order with no email to advise of delay, just a despatch email 5 working days after the order was placed. no response to my email asking why there is a delay. They need to get with the times and provide an acceptable service and...

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    Added by: Disse1933 About 1 year ago

    Overall rating

    Stay clear of the night eye serum I never have reactions, this particular serum burnt like hell, the next day my undereyes were puffy itching and burning-I've since read loads of reviews claiming the same thing so be careful I've used loads of different skin products this was by far...

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    Added by: Doway1977 About 1 year ago

    Overall rating

    I purchased a £10 gift card in August for my daughters birthday. It never worked it was faulty. Followed all instructions , opened a/couple etc. Still didn't work in store or online. Sent estee many emails over a few weeks. They kept saying the same thing over and over again. Very...

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    Added by: Arturincelto About 1 year ago

    Overall rating

    Recieved my order but an item was missing... contacted their customer service and spoke to Amber - she was extremely helpful and kind. She helped to quickly resolve the issue. Lovely and quick service thanks to Amber!

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    Added by: Whilich About 2 years ago

    Overall rating

    I visited the Southend on sea Essex debenhams after being told by a friend that Estée Lauder double wear foundation is one of the best foundations she owned. She adviced me to go into store and get a skin colour match. On apraching the stand there was no one there to serve me, after...

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    Added by: Posest About 2 years ago

    Overall rating

    Brilliant products and customer service, have been using for years and never been disappointed... would like the option of a pump dispenser on double wear foundation.

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    Added by: Falown About 2 years ago

    Overall rating

    I had a bad experience by purchasing on the Estée Lauder.it website, enticed by the advertising that promised in a gift a clutch with products to those who had made an order of at least 65 euros, I made my first online purchase on this website, result: The amount to be paid was...

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    Added by: Modyette About 2 years ago

    Overall rating

    I recently placed an online with a 15% discount. Waited over 6 days for my order which i did not receive. I rang up customer services who told me the item was out of stock. Why did the website not state out of stock and therefore not take my money. I did not receive any notification...

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    Added by: Croccis52 About 2 years ago

    Overall rating

    I love Estée Lauder foundations - they seem tailor-made for my skin, and are constantly being improved. A special congratulations on "Double Wear Nude", which is absolutely ideal for summer wear in the hot and humid climate where I live in Spain. My complaint is that Estée Lauder...

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    Added by: Anwat1990 About 2 years ago

    Overall rating

    THIS PRIVATE COLLECTION FRAGRANCE is not like the ORIGINAL fragrance my mother, grandmother and myself had been using during the 70's and 80's. In fact my mother as I have written on your Review Site was manager for Qld in the 70's and launched various Estee Lauder perfumes into...

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    Added by: Sturposeet About 2 years ago

    Overall rating

    Terrible attitude from staff after I dared to ask about an online offer on their john lewis website. I was in the JL store and asked the staff at the Estee counter about a reduced eyebrow pencil if it was in stock. Yes, why not ask the store when it is their item. Instead I was...

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    Added by: Saked1946 About 2 years ago

    Overall rating

    My experience with the Youth Dew Lauder fragrance; Musky Sensual Quality/ Value for money Lingering Sophisticated & Unique A little tends to go a long way!!

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    Added by: Forthemight About 2 years ago

    Overall rating

    I love your products but the new foundation dispenser has to be turned upside down to get some of the last contents out. Also the Perfecting Loose Powder is now only 10g as opposed to the Lucidity Loose Powder which contained 21g and the price is similar. The lid of the Perfecting...

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    Added by: Pabeggetur About 2 years ago

    Overall rating

    I ordered a product from them which is difficult to source in my local city , or even at 'Duty free' . No charge for postage it arrived in a few days by Royal mail. It was beautifully wrapped and included two small free samples. I shall use them again with confidence.

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