TrustScore 2.7 out of 5.00
Clothes & Fashion
Founded in 2005 by Emily Bendell, the story and vision for the brand was simple. Fashion-led luxurious lingerie and nightwear collections made with the highest quality at an affordable price. Bluebella is a lingerie brand with strength and modernity at its heart; designed to redefine sensuality.
Bad attitude costumer service! I really liked this lingerie so I wanted to buy from their site so I have asked advice on their customer service about the sizes. The chart they have on their site for an italian is complicated and useless I have tried to make translations to convert...
I called Bluebella customer services a few weeks back and was advised my return was not received. After reading the reviews on here I raised a case with PayPal. I provided proof of shipping. Bluebella are still claiming they never received my items. I explained to PayPal I am not the...
Need to be more transparent about the third party companies/couriers you use for over-seas shipping (Canada). Based off who you partner with you should be providing estimates of fees at the very least rather than giving your consumers sticker shock. It is extremely misleading and...
Very poor and shameful service Awaiting refund following return of items purchased. After two weeks of showing them proof of return, they suddenly are no longer picking up phone calls. Their customer relations phone number 0122 531 0187 is not connecting as "calls cannot be connected"...
Lovely underwear, great prices but Bluebella have not been prompt in refunding returns. I have ordered twice and twice had to chase refunds on returns. Bluebella this needs sorting for an online order company!
Great Customer Service! Received a damaged item, sent an email with pictures, not even two hours later had a reply and was sent a replacement. Items arrived neatly folded and packed inside a bluebella bag and apart from the damaged item, everything was in great condition and looked...
Added by: Suriagiven About 1 year agoOverall rating
Extremely happy with my purchase, but buyers beware: I took a gamble with the sizing (my actual size was out of stock) and ordered one a cup size too small. Fortunately, it fits like a dream, but this means other online shoppers need to be aware that the sizing can be off. This is...
My husband purchased three pieces of lingerie for me. Two items needed to be returned because they were ill-fitting. The third piece I was planning to keep...until I spoke to their customer service associates. I requested a postage paid label to return the ill-fitting items and two...
Added by: Inectelithe About 1 year agoOverall rating
I have a LIST of issues. They don’t disclose that they use an expensive third party to handle duties. I paid $15 in fees on a $100 order plus duties. 2-5 day shipping is false (I ordered May 1 and got it the 12, it didn’t even get to the border until 5 days in). The Talisa bra I...
I have ordered many things from the Bluebella website ONLY because other vendors have sold out. And every-time I order products, something has gone wrong. Items have been confirmed and then canceled on me. When I called to see what they can do, the same woman on the US customer...
I ordered something online 2 weeks ago. They claimed it will be delivered the next day so I felt I got myself a good deal. I understand that the snow absolutely messed up the delivery of goods almost everywhere in London however the 2 weeks delay is just ridiculous. They even tried to...
I live in Switzerland so everything over 60chf is being taxed a lot. I ordered first time from Bluebella and on the package they wrote the exact price I paid. So for my second order I took that in consideration while ordering. I chose a present for my girlfriends birthday. 3 weeks...
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