Bluebella

Reviews (25) - Poor
TrustScore 2.7 out of 5.00

Clothes & Fashion
01225 310187
https://www.bluebella.com
Zipcode
W4 5PY
Address
Unit G.24, The Lightbox, W4 5PY London


Bluebella picture

Founded in 2005 by Emily Bendell, the story and vision for the brand was simple. Fashion-led luxurious lingerie and nightwear collections made with the highest quality at an affordable price. Bluebella is a lingerie brand with strength and modernity at its heart; designed to redefine sensuality.





Reviews (25)

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    Added by: Sallithere About 4 months ago

    Overall rating

    Bad attitude costumer service! I really liked this lingerie so I wanted to buy from their site so I have asked advice on their customer service about the sizes. The chart they have on their site for an italian is complicated and useless I have tried to make translations to convert...

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    Added by: Throok50 About 8 months ago

    Overall rating

    I called Bluebella customer services a few weeks back and was advised my return was not received. After reading the reviews on here I raised a case with PayPal. I provided proof of shipping. Bluebella are still claiming they never received my items. I explained to PayPal I am not the...

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    Added by: Malloffe About 1 year ago

    Overall rating

    Need to be more transparent about the third party companies/couriers you use for over-seas shipping (Canada). Based off who you partner with you should be providing estimates of fees at the very least rather than giving your consumers sticker shock. It is extremely misleading and...

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    Added by: Ploven1975 About 1 year ago

    Overall rating

    Very poor and shameful service Awaiting refund following return of items purchased. After two weeks of showing them proof of return, they suddenly are no longer picking up phone calls. Their customer relations phone number 0122 531 0187 is not connecting as "calls cannot be connected"...

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    Added by: Whas1939 About 1 year ago

    Overall rating

    Lovely underwear, great prices but Bluebella have not been prompt in refunding returns. I have ordered twice and twice had to chase refunds on returns. Bluebella this needs sorting for an online order company!

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    Added by: Exered About 1 year ago

    Overall rating

    Great Customer Service! Received a damaged item, sent an email with pictures, not even two hours later had a reply and was sent a replacement. Items arrived neatly folded and packed inside a bluebella bag and apart from the damaged item, everything was in great condition and looked...

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    Added by: Suriagiven About 1 year ago

    Overall rating

    Extremely happy with my purchase, but buyers beware: I took a gamble with the sizing (my actual size was out of stock) and ordered one a cup size too small. Fortunately, it fits like a dream, but this means other online shoppers need to be aware that the sizing can be off. This is...

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    Added by: Ated1987 About 1 year ago

    Overall rating

    My husband purchased three pieces of lingerie for me. Two items needed to be returned because they were ill-fitting. The third piece I was planning to keep...until I spoke to their customer service associates. I requested a postage paid label to return the ill-fitting items and two...

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    Added by: Worge1969 About 1 year ago

    Overall rating

    Wonderful items and service!!!! Thank you

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    Added by: Thaded About 1 year ago

    Overall rating

    Loved every peice. Well made and very sexy. Will be purchasing again!!

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    Added by: Lationd About 1 year ago

    Overall rating

    Amazing underwear! Amazing price and quality. Absolutely love it!

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    Added by: Andento About 1 year ago

    Overall rating

    Top Client Orientation

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    Added by: Hateref1957 About 1 year ago

    Overall rating

    Beautiful lingerie. Gorgeous detail. My new favourite brand x

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    Added by: Fawkwas1967 About 1 year ago

    Overall rating

    Best lingerie for woman)))

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    Added by: Inectelithe About 1 year ago

    Overall rating

    I have a LIST of issues. They don’t disclose that they use an expensive third party to handle duties. I paid $15 in fees on a $100 order plus duties. 2-5 day shipping is false (I ordered May 1 and got it the 12, it didn’t even get to the border until 5 days in). The Talisa bra I...

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    Added by: Fearch About 1 year ago

    Overall rating

    After my bra got ruined, I got a new one! Best service ever

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    Added by: Opinsly About 1 year ago

    Overall rating

    I have ordered many things from the Bluebella website ONLY because other vendors have sold out. And every-time I order products, something has gone wrong. Items have been confirmed and then canceled on me. When I called to see what they can do, the same woman on the US customer...

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    Added by: Thablooks About 1 year ago

    Overall rating

    I ordered something online 2 weeks ago. They claimed it will be delivered the next day so I felt I got myself a good deal. I understand that the snow absolutely messed up the delivery of goods almost everywhere in London however the 2 weeks delay is just ridiculous. They even tried to...

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    Added by: Reflud About 1 year ago

    Overall rating

    Seamless experience of buying a gift for my wife, came in a lovely gift box at no extra cost!

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    Added by: Arans1958 About 1 year ago

    Overall rating

    I live in Switzerland so everything over 60chf is being taxed a lot. I ordered first time from Bluebella and on the package they wrote the exact price I paid. So for my second order I took that in consideration while ordering. I chose a present for my girlfriends birthday. 3 weeks...

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